Return policy
Please note that the return must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error.

Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund:

RETURNING STEPS:

All returns (*) and exchanges must be requested no later than 10 calendar days after receiving the product. The product must be sent back to Royal Flush Pros within 25 days from the date of delivery.

We will exchange your return/refund your payment once we receive your package.

Please read the file instructions carefully.


Thank you.

VERY IMPORTANT RULES ABOUT RETURN PROCEDURE:
20% restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us.
The shipping cost will be paid by Royal Flush Pros.com only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days.
No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).

(*) Please note that an exchange/return can be just requested once per order.

RULES ABOUT GOOD CONDITION:
Your purchase is shipped brand new. Items that you return to Royal Flush Pros must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paper works (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost

Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back.
The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in! This is the best packaging to use for returns.
Shoes that have been dyed are not returnable or exchangeable.
We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return

Can I exchange an item?
You can exchange an item sending it back within 10 days from the receiving date. An exchange can be asked only once per item We ship the exchange product when the original product is delivered back to Royal Flush Pros.com.



We will exchange your return/refund your payment once we receive your package.

When can I expect credit?
Refunds are processed after checking returned items integrity and credits may take up to 20 days to appear on the statement of your credit card; that's depend on the type of credit card used or on your bank.